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Volume 350:1705-1707 April 22, 2004 Number 17
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Electrons in Flight — E-Mail between Doctors and Patients
Tom Delbanco, M.D., and Daniel Z. Sands, M.D., M.P.H.

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Phones seem antagonistic these days, [and] I'm not sure I can process health stuff that quickly. With e-mail I can address issues when I have the mental space. I have time to think and shape the question and keep a file. And my doctor . . . helps me think things through. He has really gotten to know me and my evolving circumstance.

— A patient in our practice

Alexander Graham Bell invented the telephone in 1876, and within decades it was impossible to imagine society without it. E-mail emerged in the early 1970s, and today about 100 million Americans . . . [Full Text of this Article]


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From the Beth Israel Deaconess Medical Center and Harvard Medical School — both in Boston.


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