This year, my clinic began inviting patients to use a secureInternet link to communicate with physicians and staff members.Self-preservation was high on our list of reasons for establishingonline communication. Our patients had become accustomed tocontacting us through myriad routes: the clinic telephone, ourindividual office lines, the hospital paging system, our cellphones, the clinic fax machine, and in some cases, our hometelephones. Secure Web messaging about routine issues was anattempt to direct round-the-clock communication into a manageablechannel.
Even before we initiated such messaging within a broader modelof e-medicine, many patients had . . . [Full Text of this Article]
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Dr. Stone, formerly director of the Vasculitis Center and an associate professor of medicine at Johns Hopkins University School of Medicine, Baltimore, is now a deputy editor for rheumatology at UpToDate, Waltham, MA.
This article has been cited by other articles:
Berwick, D. M., Nolan, T. W., Whittington, J.
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27: 759-769
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