Health care organizations have appropriately begun to focusincreased attention on the quality of medical services theyprovide to their patients.1 Reports from the Institute of Medicine(IOM) have illustrated how frequently errors occur in our hospitalsand have outlined many areas in which medical services couldbe improved. As long as a decade ago, the IOM was emphasizingthe urgent need to monitor and improve the quality of healthcare in our society.2 However, it remains a challenge to decidehow quality should best be defined.
What is quality? The IOM has suggested that quality of careshould reflect . . . [Full Text of this Article]
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From the Department of Surgery, Duke University Medical Center, Durham, NC.
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