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Previous Volume 335:140 July 11, 1996 Number 2 Next

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By Leonard J. Marcus, with Barry C. Dorn, Phyllis B. Kritek, Velvet G. Miller, and Janice B. Wyatt. 453 pp. San Francisco, Jossey-Bass, 1995. $36.95. ISBN 0-7879-0151-2.

Conflict in health care is intensifying. Antagonisms grow between "risk-sharing" physicians and capitated patients, "nonessential" nurses confront hospitals that are downsizing, and cutthroat competition for healthy patients builds among for-profit firms. How best to deal with these conflicts? This book, from Harvard's Health Care Negotiation and Conflict Resolution Program, is both useful and disturbing. It offers practical tools for navigating the turbulent seas of health care reorganization, but ties them with assumptions that may divert us from our desired destination.

The book weaves three books into one. The first, a guide to conflict resolution and negotiation, outlines the constructive use . . . [Full Text of this Article]

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