In virtually all industrialized nations, the past decade hasbrought unprecedented scrutiny of the processes and outcomesof medical care, even as private and public payers press forfurther cost containment. An old management-consulting adagereads: "Good, fast, cheap: pick any two." In health care, thecontemporary equivalent seems to be: "Quality, accessibility,affordability: have all three."
This management revolution in medicine has gained legitimacyfrom countless studies showing inexplicable variations in whatphysicians do and how effectively or efficiently they do it.However, the Achilles' heel of managed care is mounting publicand professional concern that quality has been . . . [Full Text of this Article]
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