Views of Managed Care A Survey of Students, Residents, Faculty, and Deans at Medical Schools in the United States
Steven R. Simon, M.D., M.P.H., Richard J.D. Pan, M.D., M.P.H., Amy M. Sullivan, Ed.D., Nancy Clark-Chiarelli, Ed.D., Maureen T. Connelly, M.D., M.P.H., Antoinette S. Peters, Ph.D., Judith D. Singer, Ph.D., Thomas S. Inui, M.D., and Susan D. Block, M.D.
Background and Methods Views of managed care among academicphysicians and medical students in the United States are notwell known. In 1997, we conducted a telephone survey of a nationalsample of medical students (506 respondents), residents (494),faculty members (728), department chairs (186), directors ofresidency training in internal medicine and pediatrics (143),and deans (105) at U.S. medical schools to determine their experiencesin and perspectives on managed care. The overall rate of responsewas 80.1 percent.
Results Respondents rated their attitudes toward managed careon a 0-to-10 scale, with 0 defined as "as negative as possible"and 10 as "as positive as possible." The expressed attitudestoward managed care were negative, ranging from a low mean (±SD)score of 3.9±1.7 for residents to a high of 5.0±1.3for deans. When asked about specific aspects of care, fee-for-servicemedicine was rated better than managed care in terms of access(by 80.2 percent of respondents), minimizing ethical conflicts(74.8 percent), and the quality of the doctorpatientrelationship (70.6 percent). With respect to the continuityof care, 52.0 percent of respondents preferred fee-for-servicemedicine, and 29.3 percent preferred managed care. For careat the end of life, 49.1 percent preferred fee-for-service medicine,and 20.5 percent preferred managed care. With respect to carefor patients with chronic illness, 41.8 percent preferred fee-for-servicecare, and 30.8 percent preferred managed care. Faculty members,residency-training directors, and department chairs respondedthat managed care had reduced the time they had available forresearch (63.1 percent agreed) and teaching (58.9 percent) andhad reduced their income (55.8 percent). Overall, 46.6 percentof faculty members, 26.7 percent of residency-training directors,and 42.7 percent of department chairs reported that the messagethey delivered to students about managed care was negative.
Conclusions Negative views of managed care are widespread amongmedical students, residents, faculty members, and medical schooldeans.
Source Information
From the Department of Ambulatory Care and Prevention, Harvard Medical School and Harvard Pilgrim Health Care, Boston (S.R.S., A.M.S., N.C.-C., M.T.C., A.S.P., T.S.I., S.D.B.); the Division of General Pediatrics, Children's Hospital, Boston (R.J.D.P.); the Division of Psychiatry, Brigham and Women's Hospital, Boston (S.D.B.); and the Graduate School of Education, Harvard University, Cambridge, Mass. (J.D.S.).
Address reprint requests to Dr. Simon at the Department of Ambulatory Care and Prevention, Harvard Medical School and Harvard Pilgrim Health Care, 126 Brookline Ave., Suite 200, Boston, MA 02215.
Views of Managed Care
Brett A. S., Norman G. K., Scherger J. E., Wald P. S., Brody M. R., David D. S., Simon S. R., Pan R. J.D., Block S. D., Michels R.
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N Engl J Med 1999;
341:616-618, Aug 19, 1999.
Correspondence
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