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Previous Volume 340:240-241 January 21, 1999 Number 3 Next

	Since this article has no abstract, we have provided an extract of the first 100 words of the full text and any section headings.

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To the Editor: I would like to add to the comments in the August 27 issue about Dr. Manian's article on DEFs, or deficiencies, errors, and frustrations (mistakenly cited as being in the April 19 issue; actually it was in the April 9 issue).¹

Not one reader came to grips with Harry Truman's basic rule: "The buck stops here." When staff members are rude, thoughtless, or insensitive, when physicians permit staff members to deal with patients in groups like meat on a butcher's hook, when a staff member answers the phone by saying "Doctor's office. Hold, please," without learning whether . . . [Full Text of this Article]

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