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To the busy physician, increasingly squeezed by the demands of managed care and distanced from patients by tests and technologies, empathy might seem like a luxury or an irrelevance. The concept itself can seem vague and impractical. Empathy is sometimes viewed as a kind of emotional incontinence that impairs clinical objectivity, or as the sole preserve of the nursing staff. The author of this book disagrees, arguing that empathy is not only a critical ingredient in patient care but also something that can be defined, measured, and investigated. Mohammadreza Hojat, a prominent researcher in medical education, makes the case that
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