Since 1999, health care professionals have been focusing onTo Err Is Human, the Institute of Medicine report that soundedalarms about medical error. As we have strived to reduce therate of errors, systems-based practices such as electronic orderentry and procedure checklists have proliferated. Meanwhile,little attention has been paid to the second half of the adage— "to forgive, divine." How can we characterize and addressthe human dimensions of medical error so that patients, families,and clinicians may reach some degree of closure and move towardforgiveness?
Dr. Delbanco is a professor of general medicine and primary care, and Dr. Bell an instructor in medicine, at Harvard Medical School and Beth Israel Deaconess Medical Center — both in Boston.
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