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We are used to thinking that a doctor's ability depends mainly on science and skill . . . these may be the easiest parts of care. Even doctors with great knowledge and technical skill can have mediocre results; more nebulous factors like aggressiveness and diligence and ingenuity can matter enormously.
— Atul Gawande, from Better
I first encountered Atul Gawande's writing while browsing through The Best American Essays 2003 (New York: Houghton Mifflin) in an airport bookstore. I was absorbed by his account, in his essay "The Learning Curve," of how a few treatment centers for cystic fibrosis consistently outperformed others in
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